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ING DIVERSITY SEMINARS
Featured Seminar for Education Leaders
Cancellation and Refund Policies
The following cancellation and refund policies shall apply to any ING Diversity Seminar for Leaders workshop, training, class, course, institute or series (hereafter referred to as an Engagement):
- In the case where a Customer cannot attend a pre-paid Engagement, a notice must be written and emailed to ING at diversityseminars@ing.org. ING is not responsible for any error in the delivery of cancellation notices. Notices must be written and emailed and receipt confirmed by diversityseminars@ing.org.
- When notice is received at least ten (10) days or more in advance of an Engagement, the Customer is entitled to a refund of his or her payment and will be charged a $25 cancellation fee. No refunds or credit allowances are made for Engagement changes made within ten (10) days. All refunds will be provided through the same method of original payment.
- ING reserves the right to cancel or reschedule Engagement dates at any time, including replacing seminar leaders who might be scheduled to deliver the Engagement. If ING cancels an Engagement as a result of circumstances beyond its reasonable control (for example, weather, natural disaster, personal emergency) or for any other reason, the Customer is entitled to a full credit allowance.
- If an Engagement is cancelled or postponed due to situations beyond our control, ING will make every effort to contact you and arrange a prompt refund of the registration fee. If we have not contacted you, please contact us at diversityseminars@ing.org for information on receiving a refund. ING shall not be responsible for any loss incurred by Customer as a result of a cancellation or rescheduling.
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